Chaser

Overview

Chaser is a revenue recovery tool specifically designed for subscription businesses that utilize Stripe. Its primary purpose is to recover failed payments and mitigate cancellations, which are common challenges for businesses relying on recurring revenue models. By automating the recovery process, Chaser aims to reduce financial losses associated with failed transactions and customer churn. This tool not only helps in recovering lost revenue but also offers a more personalized approach to customer communication during the recovery process.

Key Features

• Human-in-the-loop recovery to enhance customer engagement
• Branded save flows for a consistent customer experience
• Full reconciliation of lost revenue for accurate financial reporting
• Automation capabilities to manage high volumes of failed payments
• Customizable recovery thresholds for varying levels of automation
• Integration with Stripe Billing, WooCommerce, Chargebee, and custom carts
• 90-day diagnostic on actual payment failures for informed decision-making
• Least-privilege Stripe OAuth for secure access

Benefits

Chaser provides practical advantages that directly impact a business's bottom line. By actively recovering failed payments, companies can significantly reduce the loss of revenue that results from churn. The ability to set recovery thresholds allows businesses to balance automation and human touch, ensuring that valuable customer relationships are preserved. The branded communication helps maintain a professional image, fostering customer trust even during recovery attempts. Additionally, the detailed analytics and diagnostics offered by Chaser enable businesses to better understand their revenue cycles and improve their overall payment processes.

Common Use Cases

Chaser is particularly beneficial for subscription-based businesses that experience a high volume of failed payments. For instance, a SaaS company may use Chaser to recover payments from customers whose credit cards have expired. Similarly, an online subscription box service can utilize Chaser to prevent cancellations by engaging customers during the recovery process. E-commerce businesses that rely on recurring billing can also leverage Chaser to minimize revenue loss from failed transactions.

Who Should Use It

Ideal users of Chaser include subscription-based businesses operating on platforms like Stripe, WooCommerce, or Chargebee. This software is particularly suitable for early-stage founders looking to plug revenue leaks and for established companies aiming to optimize their payment recovery workflows. However, businesses that do not utilize subscription models or those with low transaction volumes may find Chaser less relevant.

Pricing Overview

Chaser's pricing is structured based on the volume of transactions processed. It begins with a free 90-day revenue audit and offers a 30-day free trial that only starts once Chaser has recovered the first $100. Specific pricing tiers are available based on the amount of tracked revenue, making it scalable for businesses of different sizes.

Conclusion

Chaser presents a focused solution for subscription businesses seeking to improve their revenue recovery processes. While it offers significant benefits in reducing churn and recovering lost payments, potential users should assess whether its features align with their specific needs and transaction volumes. Overall, Chaser can be a valuable tool for businesses aiming to enhance their financial stability in a competitive market.